Due to the nature of our wellness products, we are unable to accept returns or offer refunds on opened or used items for hygiene and safety reasons. This policy helps protect the health and safety of all our customers.

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Non-Returnable Items

The following items cannot be returned or refunded once opened:

Candles and home fragrance products

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Damaged, Defective, or Incorrect Items

We want you to love your purchase. Please inspect your order upon delivery. If you receive an item that is:

Damaged during shipping

Defective or faulty

Incorrect (wrong item sent)

please contact us within 7 days of receiving your order at support@purfoydawson.com

We will review the issue and arrange a replacement or refund where appropriate.

To help us resolve the issue quickly, please include:

Your order number

Photos of the damaged or defective item

A brief description of the issue

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How to Report an Issue

Email us at support@purfoydawson.com
with your order number and details of the problem.
We aim to respond within 48 hours.

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Refunds for Damaged or Defective Items

If your claim is approved, we will either:

Send a replacement product, or

Issue a full refund to your original payment method within 10 business days

Please allow additional time for your bank or card provider to process the refund.

Returns for Unopened Items

Unopened items in their original sealed packaging may be returned within 14 days of delivery.
Items must be unused, with all seals intact, and in their original packaging.

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Gift Cards and Sale Items

Gift cards and items purchased during sale promotions are final sale and cannot be returned or refunded.

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Questions

If you have any questions about this policy or need assistance, please contact us at:

support@purfoydawson.com